FAQs & Glossary
Details and useful facts
We have constructed a wide ranging Help section and alphabetical Glossary to assist online by speedily finding information.
P11d refers to the vehicle price value when new, together with the additional cost of extras. The value is then used for taxation purposes by the Inland Revenue.
Part exchange is the term used when you put your own car down as a payment towards a new car that you want to buy.
Partial Payment is when a larger payment made (in addition to monthly payments) at any point in the agreement.
See early termination or settlement.
Payment difficulties is when a customer is having problems in making the monthly payments or rentals.
Solutions is our Personal Contract Plans - and this type of finance agreement is the most flexible. The future value of the van selected by the customer is agreed (based on planned annual mileage), the customer then pays a pre-agreed deposit and fixed monthly payments over an agreed term, and has three options at the end of their agreement.
They can (1) Trade the vehicle in for a new Volkswagen Commercial Vehicle (subject to acceptance), (2) Pay outstanding fees and keep the vehicle , or (3) Return the van (subject to BVRLA Vehicle Fair Wear and Tear guidelines).
Can be used to avoid potentially punitive excess mileage costs. Mileage Pooling is available in many leasing scenarios, where vehicles returned to the lessor with mileage exceeding the contract mileage can be pooled with lower mileage vehicle returns, to offset those with high mileage.
Pence Per Mile. This is a type of excess charge on a vehicle that uses more than the specified contractual mileage.