What to do at the end of your agreement
This is where Solutions comes into its own. At the end of your agreement you have three options available to you:
(1) Exchange your vehicle for another Volkswagen
(2) Keep your current vehicle
(3) Give your vehicle back
1. Exchange it for another Volkswagen
We hope you enjoyed your Volkswagen. If you would like another one, your Solutions plan makes it simple to part-exchange your current vehicle for a new Volkswagen. You will need to settle your existing agreement and then apply for a new one with us (subject to application and acceptance).
We can, if necessary, extend your agreement for a short period to allow delivery of your new Volkswagen (if, for any reason, your new vehicle is not due for delivery in line with your contract end date). This can be managed through the Van Centre network who will need to supply us with a commission number and estimated delivery date of your new vehicle. During this time we will continue to debit monthly payments in line with your existing payment plan. All arrangements will be confirmed in writing to you.
Please contact your preferred Van Centre who will talk you though your options. Find a Van Centre.
Start planning your new Volkswagen:
Use the Volkswagen Commercial Vehicle Finance calculator to get an initial quote.
2. Keep your current vehicle
If you would like to keep your current vehicle, you will need to pay your final payment and option-to-purchase fee.
Alternatively, if you wish to keep the car but spread the cost of the final payment we can look into arranging this for you, subject to your status and satisfactory payment history.
Should you wish to be considered for this option please contact us at least four months prior to the end of your agreement on 0870 010 2080. We’ll be happy to advise you of the process and submit your details to get a timely underwriting decision.
3. Give your vehicle back
At the end of your agreement, once you have made all your payments, including the option-to-purchase fee, you can simply return the vehicle to us and pay nothing more (subject to Fair Wear and Tear terms and conditions).
We will arrange to collect and inspect the vehicle. Please ensure you give us adequate notice to book this appointment with you before your agreement end date.
On the day of inspection, please ensure that:
- The vehicle is clean, inside and out
- You have all the relevant documentation (e.g. service book, registration document V5, MOT certificate, etc.)
- You return all equipment supplied with the vehicle (e.g. spare key, satellite navigation, CD/DVD, warning triangle).
The inspector will record any damage (and cost of repair) or missing equipment/documentation and you’ll be asked to sign to confirm your acceptance of the report.