What to do during your agreement
We want to you enjoy driving your Volkswagen, so we’ve made our
Solutions agreements easy to manage so you don’t need to worry.
We’ll claim your monthly payments by Direct Debit, on a date of your choice. If you need to change the date this is collected, you can do this by calling us via our contact us.
It’s important to keep your vehicle in good condition, especially if you plan to hand it back at the end of the agreement or trade it in, as further charges may apply if there is any damage.
We recommend you read our Fair Wear and Tear guidelines:
Regular servicing will get you the best possible resale price, so to
keep your vehicle in top condition we recommend that the vehicle is
only serviced and maintained by an authorised Volkswagen Van Centre or
authorised repairer. Tyres should be replaced in line with the
manufacturer’s recommendations. Find your local Volkswagen Van Centre.
There is a specified annual mileage for your agreement. If you
exceed this and decide to hand back the car at the end of your
agreement, there will be a charge for any excess mileage.
Completing your agreement
We’ll contact you before the end of your agreement to remind you of
your options and help you decide what to do next. Your local
Volkswagen Van Centre may also contact you within that time to help
you consider your options.
If you plan to part-exchange your vehicle, contact your Van Centre
well in advance of the end of your agreement to ensure that your next
vehicle is ordered and delivered before your final payment is
You can find more detailed information about this on our what to do at the end of your agreement page.
More about Solutions agreements: